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© 2025 Genatsvale Food Delivery

Order Delivery

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Public Offer Agreement

GENATSVALE Food Delivery LLC - a company registered under the laws of Georgia, identification number (I/N) 405624301, located at: 62, Iosebidze St., Saburtalo district, Tbilisi, Georgia, (hereinafter - ‘the Company’), acting on the basis of the Charter in the person of the acting director Vyacheslav Popov (P/N 01011008985), representing the owner of the website www.food-delivery.ge (hereinafter – ‘the Website’) and the company which is represented as an online store of culinary offerings (hereinafter – ‘the Product(s)’) and which connects customers and the online store of the Product(s) and ensures the delivery of the Product(s) in accordance with the order of the Customer, in accordance with the rules established in this Public Offer Agreement (hereinafter – the Agreement), which in accordance with Article 329 of the Civil Code of Georgia constitutes an offer agreement.
Before using the services (hereinafter – ‘the Services’) offered on the Website, please carefully read the terms of this Agreement and all other terms and conditions or notices available on the Website, and in case you disagree with them, please refrain from accepting the provisions of this Agreement.
By agreeing to the terms of this Agreement, a natural or legal person shall be referred to as the Customer, while the Company and the Customer shall be jointly referred to as the Parties.
Placing an order on the Website by the Customer is considered acceptance of his or her offer.

1. DEFINITION OF TERMS
1.1. Company - a company registered under the laws of Georgia, with identification number 40562430, legal address: 69, Iosebidze St., Saburtalo district, Tbilisi, Georgia.
1.2. Customer - any capable natural person over the age of 18 or a legal entity represented by an authorized person who intends to place or has placed an order in connection with the purchase of the Product offered by the Company.
1.3. Order Placement Means - the Company's official Website or official application for mobile devices with order processing functions.
1.4. Product(s) - culinary offerings that the Company prepares in the form of an individual food menu, catering or lunch menu and offers to customers by placing them on the Website.
1.5. Order Placement – implies the Customer’s request, which is filled in the application form posted on the Website, for purchasing any Product(s) on the Website and delivery services.
1.6. Offer Agreement – implies the Company's offer in accordance with Article 329 of the Civil Code of Georgia, which is addressed to an unspecified number of individuals and legal entities who are interested in purchasing the Product(s) offered by the Company.
1.7. Order Fee - both Product(s) and delivery fees together specified in the order.
1.8. Acceptance - acceptance of the terms of this Agreement.
1.9. Order Cancellation - if the order is not paid within 30 minutes from its placing, it will be automatically canceled.

2. GENERAL PROVISIONS
2.1. According to this Agreement, the Company shall, in return for a fee, provide the Customer with services related to the preparation and delivery of the Product(s), and the Customer shall fulfill the obligation to pay for the Product(s) and services provided by the Company.
2.2. Before placing an order, the Customer shall familiarize himself or herself with the terms of this Agreement. By placing an order, the Customer confirms that he or she has familiarized with the rules of this Agreement and agrees to all the conditions set forth therein.
2.3. By using any or all of the Company's Services, the Customer expressly acknowledges the following:
2.3.1. The Customer has read and agreed to the terms;
2.3.2. The Customer agrees to accept the obligations defined by the terms of the Agreement;
2.3.3. The Customer is capable and authorized to agree to the terms of this Agreement;
2.3.4. By accepting this Agreement/Offer, the Customer consents to the processing, use and keeping of his or her personal data in accordance with the Privacy Policy posted on the Company's Website.
2.4. The Customer may accept the order placed on the site and paid for at the indicated address, which implies delivery directly by the Company representative or an authorized person.
2.5. The Company is not responsible for the content and accuracy of the information provided by the Customer when placing an order. In case inaccurate information is provided, delivery to the address indicated in the order shall imply full fulfillment by the Company of its obligation.
2.6. Product information on the Website may differ from the actual Product(s) delivered, due to features and characteristics, color, size and shape, natural processes or properties of such Product(s).
2.7. The Company sells and delivers the Product(s) in accordance with the prices presented in the order form, which are determined unilaterally by the Company. The Company reserves the right to make changes in the price and delivery of the Product(s).
2.8. The application sent by the Customer to the Company regarding placing the order shall contain the following information:
2.8.1. Name of the order recipient;
2.8.2. Contact phone number of the order recipient;
2.8.3. List of the ordered Product(s);
2.8.4. Order delivery address;
2.8.5. Preferred order delivery time.
2.9. Any action taken by the Customer under this Agreement shall be deemed to have been performed by the Customer, be binding thereon and shall hold the Customer liable for fulfilling the contractual obligations.
2.10. Order approval procedure:
2.10.1. The Customer is informed about the Company's Product(s) through the Website;
2.10.2. The Customer submits an application to the Company using the order placement form on the Website;
2.10.3. The Customer makes the payment no later than 30 minutes after placing the order;
2.10.4. The Company starts preparing the Product(s) specified in the order immediately after receiving the payment information;
2.10.5. The Company delivers the Product(s) to the Customer at the address specified by the latter, at the time and at the location requested thereby.
2.11. The Customer has the right to make changes to the order only before making the payment..
2.12. The Company may invite third parties to ensure the execution of this Agreement, for whose actions the Company is directly responsible to the Customer, as for its own actions. The Company shall be held to the Customer for the actions of third parties involved.
2.13. Within the scope of this Agreement, the company provides delivery services only within the following territory: Tbilisi City, Georgia.
2.14. The Company does not guarantee that the Website will operate without any errors, as the functionality of the Website may be disrupted due to actions of third parties, force majeure and other circumstances that are beyond the Company's control.

3. CHANGES AND UPDATES
3.1. The Company reserves the right to periodically revise or amend the terms of this Agreement at its sole discretion.
3.2. In the case of such changes, the Company shall post the updated terms on the Website without any notice, indicating the date of the last update.
3.3. Unless otherwise stated, the updated terms shall be put into effect immediately after posting.
3.4. By using the Company's Services after the publication of the updated terms, the Customer declares his/her consent to the updated terms.
3.5. The Company urges the Customer to regularly review any changes posted on the Company's Website.
3.6. Where the Customer disagrees with these terms or any subsequent updates or changes, the Customer should stop accessing and using the Company's Website.

4. RIGHTS AND OBLIGATIONS OF THE PARTIES
4.1. The Company shall:
4.1.1 provide the Customer with all the necessary information about the cost, terms and conditions of the Product(s) cooking and delivery services.
4.1.2 ensure the fulfillment of its contractual obligations to the Customer in accordance with the requirements of the applicable legislation of Georgia.
4.1.3 post information about updates and changes to the terms of this Agreement..

4.2. The Company may:
4.2.1 unilaterally change the terms of this Agreement;
4.2.2 require advance payment of 100% of the order price from the Customer;
4.2.3 unilaterally refuse to fulfill the order that cannot be delivered to the Customer. Such cases include:
4.2.3.1 Refusal or avoidance of acceptance of the order by the Customer or the person designated thereby as the order recipient;
4.2.3.2 If due to force majeure circumstances the Company is unable to provide the Product(s).
4.2.4 request from the Customer all the information necessary for the execution of this Agreement;
4.2.5 change the delivery time in case of unforeseen circumstances, including the receipt by the Company of a large number of orders, traffic jams and accidents on the roads, adverse weather conditions, traffic accident of the delivery vehicle and other unforeseen circumstances that make it objectively impossible to perform the delivery in the specified time;
4.2.5 refuse to enter into an agreement with the Customer in the absence of the latter's full and unconditional consent to the provisions of this Agreement.

4.3. The Customer shall:
4.3.1. Before placing an order, familiarize him/herself with the content and conditions of the Agreement, as well as the Product(s), their full composition and delivery conditions;
4.3.2 independently control the changes and updates of the rules of placing an order on the Website;
4.3.3 strictly comply with the provisions of these terms and conditions and all other terms posted on the Website;
4.3.4 pay the cost of the order in full immediately after its placing;
4.3.5. provide reliable data necessary for the Company to deliver the order placed thereby.

4.4. The Customer may:
4.4.1 place an unlimited number of orders through the Website, subject to the limitations set forth in this Agreement;
4.4.2 independently choose the payment method for the order from the options displayed on the Website, familiarize him/herself with and agree to the payment rules in advance, before making the paymen;
4.4.3 receive information about the Company's Product(s).

5. ORDER PAYMENT
5.1. Information about payment methods is available on the Website.
5.2. Order preparation shall not begin until the order is paid for in ful.
5.3. Prices are published on the Website in GEL.
5.4. The Customer acknowledges and agrees that the order will be canceled if payment is not received within 30 minutes of placing the order, or if payment is incomplete.

6. PRODUCT(S) RETURN AND REPLACEMENT
6.1. The Company shall provide the Customer with the Product(s) that fully correspond to the agreed order and the quality corresponds to the information provided to the Customer.
6.2. Upon receiving the order, the Customer shall check the compliance of the received Product(s) with the agreed order. In case of inconsistency of the received Product(s) with the agreed order, the Customer may, within 5 minutes after receiving the order, request the replacement of such Product(s) with the corresponding ones, about which he/she must inform the Company, or request a reduction in the value of the order if a smaller amount of products is delivered, or request a refund.
6.3. In case of exceeding the deadline specified in Item 6.2, it is considered that the delivery has been made in a proper manner and the Customer has no claim..
6.4. The Company replaces the Product(s) with similar Product(s) of the appropriate quality, or with other Product(s) of similar value by agreement with the Customer and at the latter’s choice. In this case, the previously paid amounts will be used to adjust the cost of the newly selected products. Replacement and delivery of products shall be done at the Company’s expense.
6.5. The Company may refuse to replace the Product(s), if illegal actions, damage to the Product(s), fraudulent actions, etc., have been detected on the part of the Customer.
6.6. The amount payable to the Customer is refunded based on the Customer's written request. If the Customer's request for a refund is substantiated, the Company shall refund the amount within 14 days of receiving the client's written request by transferring it by the means of payment agreed by the Parties.

7. FORCE MAJEURE
7.1. The Parties are released from liability for partial or complete non-fulfillment of the contractual obligations, if this non-fulfillment was the result of force majeure circumstances, which the Parties could not foresee or avoid. Force majeure circumstances include: flood, fire, earthquake and other natural events, as well as war, hostilities, blockade, prohibitory actions of authorities and state bodies, international sanctions, destruction of communications and power supply, explosions, road blockages, accidents on utility service networks, cut in cold and hot water supply, heating cut, etc.

8. TERM OF THE AGREEMENT
8.1 This Agreement enters into force from the moment of placing an order by the Customer and is shall remain valid until the Parties fulfill their contractual obligations in full.

9. LIABILITY OF THE PARTIES
9.1. The Customer bears responsibility for all potential risks associated with his/her actions, including errors and inaccuracies in the data specified when placing an order.
9.2. The Customer is responsible for the actions of the persons designated thereby as the order recipients.
9.3. In the case of non-fulfilment or improperly fulfillment of the contractual obligations, the Parties shall be held liable in accordance with the applicable legislation of Georgia.
9.4. The Company shall not be responsible for any damage caused to the Customer or a third party due to improper use of the Product(s) thereby, including their use for unintended purposes.

10. INTELLECTUAL PROPERTY
10.1. The Company protects the intellectual property rights of others. It is the Company's policy to review any claims where the Website's content infringes copyright or other forms of intellectual property. If the Customer or the Website visitor is a copyright owner and suspects that their copyrighted work is being used in a manner that constitutes copyright infringement, the Customer or the Website visitor may send a notification to at the e-mail address Genatsvalefooddelivery@gmail.com with a detailed description of the alleged infringement.

11. DISPUTE RESOLUTION AND APPLICABLE LAW
11.1. The Parties shall try to resolve all disputes and disagreements that may arise between them out of or in connection with the Agreement through negotiations. Participation in the dispute resolution proceedings initiated by a claim is mandatory.
11.2. In case the conditions provided for in this Agreement are violated, the affected party shall submit claims to the other party in the manner and under the conditions stipulated by the current legislation of Georgia, regardless of the Customer’s location.
11.3. If, as a result of negotiations, the Parties failed to reach a mutually acceptable decision within 10 days after submitting a written claim, the dispute shall be considered in the Tbilisi City Court.

12. FINAL PROVISIONS
12.1. The Customer understands the content of Agreement, fully and unconditionally accepts all its terms without any exceptions and/or limitations.
12.2. General information is considered to have been delivered to the Customer if it is posted on the Company's Website or in the application.
12.3. The Parties confirm that they fully and unambiguously understand the subject and content of this Agreement, the rights and obligations of each party arising from or related to the implementation of the Agreement, the essence of the terms adopted in the Agreement, as well as the compliance of the text of the Agreement with the intentions and will of the Parties. The Agreement is signed under favorable conditions for the Parties and is not a consequence of the impact of difficult circumstances on them.
12.4. All other issues not covered by this Agreement the Parties shall govern by the applicable legislation of Georgia.

13. CONTACT INFORMATION
13.1. If the Customer or the Website visitor has any questions regarding the terms of this Agreement, the contractual; rights and obligations, the use of the Company's Services, or wishes to share ideas, recommendations and suggestions, he/she may contact the Company by email at Genatsvalefooddelivery@gmail.com or use the application form on the Website.

14. COMPANY DETAILS
14.1 Legal address: 69, Iosebidze St., Saburtalo district, Tbilisi, Georgia
14.2 I/N: 772405304572
14.4 Bank: JSC __________________
14.5 Account number: _____________
14.6 Tel.: +995 500 505 081
14.7 E-mail: Genatsvalefooddelivery@gmail.com

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