Last Updated: September 23, 2026
1. GENERAL PROVISIONS
This Privacy Policy and Personal Data Protection Policy (hereinafter — the “Policy”) defines the rules and conditions under which GENATSVALE Food Delivery LLC (I/N 405624301), legal address: 69, Iosebidze St., Saburtalo district, Tbilisi, Georgia (hereinafter — the “Company”), processes the personal data of users of the website food-delivery.ge (hereinafter — the “Website”).
The Company respects the privacy of its users and takes appropriate measures to ensure the security of personal data.
The processing of personal data is carried out in accordance with the applicable legislation of Georgia, including the requirements of the Law of Georgia on Personal Data Protection.
By using the Website, placing an order or, where applicable, providing consent to the processing of personal data, the User confirms that he/she has read this Policy.
2. PURPOSES OF PERSONAL DATA PROCESSING
The Company may process personal data for the following purposes:
- processing and delivering products and services ordered by the User;
- receiving and fulfilling orders;
- communicating with the User regarding an order;
- identifying the User and the recipient of the order;
- processing and recording payments;
- processing User inquiries, requests and complaints;
- providing Users with information about the Company’s products and services;
- improving the quality of services and User experience;
- statistical and analytical purposes;
- marketing communications and offers where there is an appropriate legal basis or the User’s consent;
- fulfilling obligations imposed by the legislation of Georgia;
- protecting the Company’s legitimate rights and interests.
3. CATEGORIES OF PERSONAL DATA PROCESSED
The Company may process the following personal data of the User:
- first name;
- last name;
- email address;
- telephone number;
- order recipient’s details;
- delivery address;
- order information;
- information about ordered products;
- payment-related information to the extent necessary for processing payments and orders;
- information provided by the User when communicating with the Company;
- technical information related to the use of the Website where such processing is necessary for the functioning, security and improvement of the Website.
The Company collects and processes only the amount of personal data necessary to achieve the relevant lawful purpose.
4. LEGAL BASES FOR PROCESSING PERSONAL DATA
Personal data shall be processed only where an appropriate legal basis exists.
Such legal basis may include:
- the User’s consent;
- the necessity to perform a service or order requested by the User;
- compliance with a legal obligation imposed on the Company;
- protection of the Company’s legitimate interests where such processing is permitted by law and does not override the rights and freedoms of the User;
- any other legal basis provided for by the legislation of Georgia.
Where the processing of personal data is based on the User’s consent, the User has the right to withdraw such consent at any time. Withdrawal of consent shall not affect the lawfulness of processing carried out before the withdrawal of consent.
5. COLLECTION OF PERSONAL DATA
The Company may obtain personal data:
- directly from the User;
- when an order is placed on the Website;
- when registering on the Website or creating an account, if such functionality is available;
- when communicating with the User by email or other communication channels;
- during payment and order processing;
- through technical means necessary for the secure and proper functioning of the Website.
6. TRANSFER OF PERSONAL DATA TO THIRD PARTIES
The Company may transfer personal data to third parties only where such transfer is necessary for the provision of the relevant service, is required by law, or there is another appropriate legal basis.
Third parties may include:
- couriers and authorized persons involved in product delivery;
- payment service providers;
- IT and Website technical service providers;
- accounting, legal or other professional service providers where necessary;
- state authorities and authorized persons where the transfer of data is required by the legislation of Georgia.
The Company does not sell Users’ personal data and does not transfer such data to third parties for unlawful purposes or purposes not provided for by this Policy or applicable legislation.
7. SECURITY OF PERSONAL DATA
The Company takes appropriate organizational and technical measures to protect personal data against:
- unauthorized access;
- unlawful use;
- accidental loss;
- alteration;
- disclosure;
- destruction.
Despite the security measures implemented by the Company, absolute security of information transmitted over the Internet cannot be guaranteed.
8. RETENTION OF PERSONAL DATA
The Company shall retain personal data only for the period necessary to achieve the relevant purpose of processing or to comply with legally established obligations.
After the purpose of processing has been achieved or the legally established retention period has expired, personal data shall be deleted, destroyed, blocked or stored in a form that does not allow the identification of the individual, unless further retention is required by law or another legal basis.
9. USER RIGHTS
In accordance with the applicable legislation of Georgia, the User, as a data subject, has, in cases and within the limits established by law, the right to:
- obtain information regarding the processing of his/her personal data;
- access personal data processed about him/her and obtain a copy thereof in accordance with the procedure established by law;
- request correction, updating or completion of inaccurate or incomplete personal data;
- request deletion or destruction of personal data where provided for by law;
- request restriction of the processing of personal data in cases provided for by law;
- object to the processing of personal data in cases provided for by law;
- withdraw consent at any time where processing is based on consent;
- exercise the right to data portability where provided for by law;
- lodge a complaint with the relevant competent authority or court where provided for by law.
The User may exercise his/her rights by submitting a relevant request to the Company.
10. WITHDRAWAL OF CONSENT
Where the processing of personal data is based on the User’s consent, the User may withdraw such consent at any time without providing a reason.
To withdraw consent, the User may contact the Company by email at:
Withdrawal of consent shall not affect the lawfulness of processing carried out before the withdrawal of consent or processing that has another valid legal basis.
11. DATA OF MINORS
The services provided through the Website are intended for adults.
The Company does not intentionally collect personal data of minors in cases where adulthood is required to receive the relevant services.
If the Company becomes aware that personal data of a minor has been obtained without an appropriate legal basis, the Company shall take reasonable measures to delete or destroy such data.
12. COOKIES AND TECHNICAL DATA
The Website may use cookies and similar technologies for the purposes of Website functionality, security, User experience and statistical analysis.
Where the use of cookies involves the processing of personal data or requires the User’s consent, such processing shall be carried out in accordance with the applicable legal requirements.
13. DIRECT MARKETING
The Company may send Users information about products, services, special offers and promotions only where an appropriate legal basis exists.
The User has the right to object to the use of his/her personal data for direct marketing purposes.
To stop receiving marketing communications, the User may contact the Company at:
14. REQUESTS RELATING TO PERSONAL DATA
When submitting a request concerning personal data, the User may, where necessary, provide:
- first and last name;
- contact information;
- the content of the request;
- information that will help the Company identify the relevant personal data.
The Company shall review the User’s request in accordance with the procedure and time limits established by the applicable legislation of Georgia.
15. CONTACT PERSON FOR PERSONAL DATA PROTECTION MATTERS
For questions relating to the processing of personal data, the User may contact the Company using the following contact details:
GENATSVALE Food Delivery LLC
I/N: 405624301
Address: 69, Iosebidze St., Saburtalo district, Tbilisi, Georgia
Email: info@food-delivery.ge
Tel.: +995 500 505 081
16. CHANGES TO THIS POLICY
The Company reserves the right to periodically amend this Privacy Policy and Personal Data Protection Policy.
The updated version shall be published on the Website and the date of the latest update shall be indicated.
Unless otherwise required by law or by the nature of a particular amendment, the updated version of the Policy shall enter into force upon its publication on the Website.
Users are encouraged to periodically review the current version of this Policy.
17. CONTACT INFORMATION
For any questions, requests, recommendations or complaints concerning this Policy, the processing of personal data or User rights, the User may contact the Company:
GENATSVALE Food Delivery LLC
I/N: 405624301
Legal address: 69, Iosebidze St., Saburtalo district, Tbilisi, Georgia
Email: info@food-delivery.ge
Tel.: +995 500 505 081
Director: Lasha Bokuchava