6. PRODUCT RETURN AND REPLACEMENT
6.1. The Company shall provide the Customer with Product(s) that fully correspond to the agreed order and whose quality corresponds to the information provided to the Customer.
6.2. Upon receiving the order, the Customer shall check whether the received Product(s) correspond to the agreed order. In case of non-compliance, the Customer may, within 5 minutes after receiving the order, request replacement of such Product(s) with the corresponding Product(s), about which the Customer must inform the Company, or request a reduction in the order value if a smaller quantity of Product(s) has been delivered, or request a refund.
6.3. Upon expiration of the period specified in Clause 6.2, the delivery shall be deemed to have been properly completed and the Customer shall have no further claim regarding such delivery.
6.4. The Company shall replace the Product(s) with similar Product(s) of appropriate quality or, by agreement with the Customer and at the Customer’s choice, with other Product(s) of similar value. In such case, previously paid amounts shall be used to adjust the cost of the newly selected Product(s). Replacement and delivery of the Product(s) shall be carried out at the Company’s expense.
6.5. The Company may refuse to replace the Product(s) if illegal actions, damage to the Product(s), fraudulent actions or other similar circumstances are detected on the part of the Customer.
6.6. Any amount refundable to the Customer shall be refunded on the basis of the Customer’s written request. If the Customer’s refund request is substantiated, the Company shall refund the amount within 14 days of receiving the Customer’s written request, using the payment method agreed by the Parties.